Last updated: 13 September 2026
1. Introduction
This Local Pickup Policy explains how customers may collect eligible orders directly from Ciza Farms Ltd (“CIZA Farms,” “we,” “us,” or “our”) in Ajah, Lagos State.
This Policy forms part of our Terms and Conditions, Shipping and Delivery Policy, and Returns and Refund Policy.
2. Local Pickup Availability
Local pickup is available only when Free Local Pickup – Ajah is displayed and selected during checkout.
Availability may depend on product stock, order size, operating hours and other practical considerations.
Selecting local pickup means that the customer or an authorised representative will collect the order from the pickup location. The order will not be delivered to the customer.
3. Pickup Charge
Local pickup is currently provided free of charge.
The customer remains responsible for transportation and any other personal costs associated with travelling to and from the pickup location.
4. Placing a Pickup Order
To place a local pickup order:
- Add the required products to your cart;
- Proceed to checkout;
- Select Free Local Pickup – Ajah;
- Provide accurate customer and contact information;
- Complete the required payment; and
- Submit the order.
An automated order-received email confirms that we have received the order. It does not mean that the order is immediately ready for collection.
5. Payment
Unless CIZA Farms expressly agrees otherwise, local pickup orders must be paid through the payment options available during checkout.
A customer should not travel to the pickup location merely because payment has been made. The order must first be processed and confirmed as ready.
Any apparent payment issue should be reported with the order number and payment transaction reference.
6. Wait for Pickup Confirmation
Do not travel to the pickup location until you receive a message confirming that your order is ready for collection.
The confirmation may be sent by:
- Email;
- Telephone call;
- Text message;
- WhatsApp; or
- Another available communication method.
The ready-for-pickup notice may include the collection address, available collection period, contact person and any special instructions.
7. Pickup Location
Local pickup is arranged in Ajah, Lagos State, Nigeria.
For security and order-management purposes, the exact collection point and applicable instructions may be provided in the ready-for-pickup confirmation.
Local pickup does not necessarily mean that the location operates as a walk-in retail shop. Customers should not arrive without a confirmed order and pickup instruction.
8. Collection Time
Orders must be collected during the period communicated in the ready-for-pickup notice.
Pickup may be by appointment or during specified operating hours.
If you cannot collect within the stated period, contact us promptly to request another arrangement. Any extension is subject to product condition, storage capacity and operational availability.
9. Information Required for Collection
The person collecting the order may be asked to provide:
- The order number;
- The customer’s name;
- The telephone number or email address used for the order;
- The order-confirmation or ready-for-pickup message;
- Suitable identification; or
- Another reasonable means of confirming authority to collect.
We may decline to release an order where the collector cannot provide sufficient verification.
10. Collection by Another Person
You may authorise another person to collect your order.
Before collection, please send us:
- The order number;
- The authorised person’s full name;
- Their telephone number; and
- Any other information reasonably requested for verification.
The authorised representative may be required to present identification and the relevant order confirmation.
An order released to a properly authorised representative will be treated as collected by the customer.
11. Inspection at Collection
Please inspect the package and confirm the product names, quantities, pack sizes and visible condition before leaving the pickup location.
If you notice an error, shortage, damaged package or other visible problem, report it immediately so that it can be addressed.
A problem that could not reasonably be discovered during collection should be reported promptly after discovery under our Returns and Refund Policy.
12. Responsibility After Collection
Responsibility for the products passes to the customer when the order is handed to the customer or an authorised representative.
Customers are responsible for transporting and storing products properly after collection, including protecting them from heat, moisture, contamination, damage and other unsuitable conditions.
This does not remove any right relating to a defect, safety issue or other problem that existed before collection.
13. Uncollected Orders
We may contact you if an order is not collected within the stated pickup period.
Where an order remains uncollected, we may:
- Agree on a revised pickup time;
- Offer delivery subject to availability and payment of the applicable delivery charge;
- Continue holding the order for a reasonable additional period; or
- Cancel the order where continued storage is impractical or may affect product quality.
Any refund for an uncollected order may be subject to reasonable costs already incurred where permitted by law, particularly for specially prepared or customised orders.
We will not use this provision to remove any mandatory consumer right.
14. Changing From Pickup to Delivery
Contact us if you wish to change a local pickup order to delivery.
The change is subject to:
- Delivery availability;
- The destination being within our delivery coverage;
- Payment of the applicable delivery charge; and
- The order not already having been collected or cancelled.
Delivery will be arranged only after the additional charge and delivery information have been confirmed.
15. Cancellations
Contact us as soon as possible if you wish to cancel a pickup order.
A full cancellation may be possible before preparation or packaging begins.
Where processing has already started, cancellation may be subject to reasonable costs incurred, provided this is permitted by law.
Approved refunds will ordinarily be processed through the original payment method.
16. Returns and Refunds
Products collected locally remain subject to our Returns and Refund Policy.
For food-safety and hygiene reasons, opened or improperly stored products may not be returnable merely because the customer changed their mind.
This does not affect the customer’s rights where a product is defective, unsafe, damaged, incorrectly supplied, expired or materially different from its description.
17. Safety and Conduct at the Pickup Location
Customers and their representatives must follow reasonable security, parking, access and safety instructions at the pickup location.
Threatening, abusive, fraudulent or unlawful conduct will not be tolerated. We may refuse entry or collection where reasonably necessary to protect staff, customers, property or the order.
This will not prevent a genuine customer from receiving an appropriate refund or another lawful remedy.
18. Delays or Temporary Suspension
Local pickup may occasionally be delayed or temporarily unavailable because of product availability, operational issues, security concerns, severe weather, public holidays or other circumstances outside our reasonable control.
Where possible, we will notify affected customers and provide alternative arrangements.
19. Changes to This Policy
We may update this Local Pickup Policy to reflect changes in the pickup location, operating arrangements, business practices or legal requirements.
The revised Policy will be published on this page with an updated revision date.
The Policy applying to an order will generally be the version in force when the order was submitted.
20. Contact Us
For local pickup enquiries or changes, contact:
Ciza Farms Ltd
RC 1671816
Ajah, Lagos State, Nigeria
Email: info@cizafarms.com
Website: https://cizafarms.com