Last updated: 13 September 2026
1. Introduction
This Shipping and Delivery Policy explains how Ciza Farms Ltd (“CIZA Farms,” “we,” “us,” or “our”) processes and delivers orders placed through https://cizafarms.com.
This Policy forms part of our Terms and Conditions.
2. Delivery Coverage
We currently deliver within Nigeria, subject to courier availability, accessibility, security conditions and any restrictions affecting the destination.
Available delivery options will be displayed during checkout after the customer provides a delivery address.
We do not currently offer international delivery through the website unless expressly agreed with the customer in advance.
3. Delivery Charges
Our current standard delivery charges are:
- Lagos State delivery: ₦500
- Delivery to other Nigerian states: ₦950
- Local pickup from Ajah, Lagos: Free
The delivery charge displayed during checkout and included in your final order total is the charge applicable to that order.
We may update delivery charges when courier costs, fuel prices, delivery zones or operating conditions change. Any revised charge will be displayed before you submit and pay for an order.
4. Order Processing
Orders are processed after payment has been successfully confirmed.
Before dispatching an order, we may contact you to:
- Confirm the delivery address;
- Verify your telephone number;
- Clarify an order detail;
- Confirm availability; or
- Arrange a suitable delivery period.
Orders placed on weekends or public holidays may begin processing on the next working day.
Processing time may vary depending on product availability, order quantity, packaging requirements and periods of unusually high demand.
5. Estimated Delivery Time
Delivery times are estimates and are not guaranteed unless we expressly agree otherwise in writing.
The estimated delivery period will depend on the destination, courier availability and prevailing transportation conditions. We will provide or communicate available delivery information after processing the order.
Deliveries within Lagos will generally be completed sooner than deliveries to other Nigerian states.
An order containing several products may be held until all products are ready or delivered in separate packages where reasonably necessary.
6. Delivery Address and Contact Information
Customers must provide a complete, accurate and accessible delivery address, including any necessary landmark, area, local government, state and valid telephone number.
Please review your delivery information carefully before submitting the order.
CIZA Farms will not be responsible for delays or failed delivery caused by:
- An incomplete or incorrect address;
- An incorrect or unreachable telephone number;
- Restricted access to the delivery location;
- The recipient being unavailable; or
- The customer failing to provide requested delivery information.
Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after the order has been dispatched.
7. Dispatch and Delivery Communication
We may notify you by email, telephone call, text message or another available communication method when your order is being processed, dispatched or delivered.
Where tracking information is supplied by the courier, we may provide it to you. Tracking availability depends on the delivery provider used for the order.
The customer should keep the telephone number supplied during checkout available for delivery communication.
8. Receiving Your Order
The customer or an authorised representative should be available to receive the order at the delivery address.
The delivery representative may request the recipient’s name, telephone number, order number, confirmation message or another reasonable means of verifying the delivery.
Delivery may be treated as completed when the order is handed to:
- The customer;
- A person authorised by the customer;
- A responsible person present at the delivery address; or
- A security officer, receptionist or similar representative where the customer has authorised or reasonably accepted that arrangement.
9. Inspection on Delivery
Please inspect the package as soon as reasonably possible after delivery.
If the package appears seriously damaged, tampered with or unsafe, notify the delivery representative where possible and contact CIZA Farms promptly.
For a damaged, incorrect, incomplete or defective order, please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product and packaging;
- The batch, production or expiry details where relevant; and
- Any other information reasonably needed to investigate the matter.
Do not consume a product that you reasonably believe may be unsafe.
10. Failed Delivery
A delivery attempt may be unsuccessful if:
- Nobody is available to receive the order;
- The customer cannot be reached;
- The address is incorrect or inaccessible;
- Entry to the location is refused; or
- The recipient refuses the package without a valid reason.
Where reasonable, the courier or CIZA Farms may contact the customer to arrange another delivery attempt.
An additional delivery charge may apply where a new attempt is required because of incorrect customer information, recipient unavailability or another circumstance within the customer’s control.
Any additional charge will be communicated before redelivery.
11. Delivery Delays
Delivery may be delayed by circumstances including:
- Traffic congestion;
- Severe weather or flooding;
- Vehicle breakdown;
- Road closures or poor road conditions;
- Public holidays or industrial action;
- Security restrictions or civil disturbance;
- Courier-service disruption;
- Government restrictions;
- Payment-verification issues; or
- Other events outside our reasonable control.
Where we become aware of a significant delay, we will take reasonable steps to update the customer and arrange delivery as soon as practicable.
Nothing in this section removes any right or remedy available to the customer under applicable law where an order is not delivered within an agreed or reasonable period.
12. Missing or Lost Orders
If an order has not arrived within the delivery period communicated to you, please contact us.
We will investigate the matter with the delivery provider. Depending on the result and applicable law, we may arrange redelivery, replacement, store credit or a refund.
A refund or replacement may be delayed while a reasonable investigation is conducted, but we will aim to resolve the matter promptly.
13. Local Pickup
Customers who select Free Local Pickup – Ajah must wait until CIZA Farms confirms that the order is ready before travelling to the pickup location.
The customer or authorised representative may be asked to provide the order number, confirmation email, telephone number or suitable identification.
Further details are provided in our Local Pickup Policy.
14. Order Changes and Cancellations
Contact us as soon as possible if you wish to change the delivery address, delivery method or order details.
We will try to accommodate the request, but changes may not be possible after preparation or dispatch has begun.
Cancellation and refund requests are governed by our Terms and Conditions, Returns and Refund Policy and applicable Nigerian consumer-protection law.
15. Responsibility for Products
Responsibility for the products passes to the customer when the order is delivered to the customer or a person authorised to receive it.
This does not affect the customer’s rights where a product is defective, unsafe, damaged, incorrectly supplied or otherwise fails to meet applicable legal standards.
16. Changes to This Policy
We may update this Shipping and Delivery Policy to reflect changes in delivery coverage, charges, courier arrangements, business operations or legal requirements.
The revised Policy will be published on this page with an updated revision date.
The delivery terms applying to an order will generally be those displayed when the order was submitted.
17. Contact Us
For shipping or delivery enquiries, contact:
Ciza Farms Ltd
RC 1671816
Ajah, Lagos State, Nigeria
Email: info@cizafarms.com
Website: https://cizafarms.com